Returning merchandise for refund or exchange (Return Policy)

 

General Policy

Below is Scarves and Beyond standard return policy applicable only to products purchased directly from us. All products can be returned by requesting a Return Merchandise Authorization (RMA) within the valid return period.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

 

·         Any product not purchased from Scarves and Beyond

 

·         Any product altered or without a original packaging

 

·         Any product that exhibits damage by wearing.

 

·         Any product for which you have submitted a mail-in rebate

 

 The Return Merchandise Authorization (RMA) Process in Three Easy Steps:

 

1. Obtain the RMA authorization after you submit an RMA request via My Account.

 RMA requests should include the following information: Order ID, Item SKU, reason for return (including images), your preference to replace the item or refund money, and other related concerns.

 

2. Ship the goods to be returned after you have received the RMA authorization.

 Please note that the returned item must be with its original packing. Use the shipping address provided by the Scarves and Beyond Customer Service Center and package the item together with RMA authorization.

Note: Please provide a tracking number for return shipments. Scarves and Beyond.com will not take any responsibility for lost or missing return shipments.

 

3. Receive the replacement or refund.

 Scarves and Beyond Team will arrange your item/s for reshipment or refund your money within 1-3 business days after having received your returned items.

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